The Glass Ceiling Breakthrough

Privacy Policy

Effective date: 18 July 2026 · Website: theglassceilingbreakthrough.com

1. Introduction

This privacy policy explains how The Glass Ceiling Breakthrough ("we", "us", "our") collects, uses, stores and protects your personal data when you visit theglassceilingbreakthrough.com or otherwise get in touch with us, and explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Who we are

The Glass Ceiling Breakthrough is a sole trader business operated by Mark Brown, who is the data controller responsible for your personal data.

You can contact us about any privacy matter at: mark.brown@theglassceilingbreakthrough.com

As a small sole trader business, we are not required to appoint a Data Protection Officer, and we do not use a representative outside the UK.

3. What information we collect

When you contact us or enquire about our services, we may collect:

• Your email address
• Your phone number
• Details of the services you require or are enquiring about, and any other information you choose to include in your message

We only collect information that you provide to us directly, for example through a contact form, email, or phone call. We do not currently collect data about you from any other source.

4. How we use your information and our legal basis

We use the information you provide for the following purposes:

• To respond to your enquiry and communicate with you about it (legal basis: our legitimate interests in responding to enquiries made to us, or taking steps at your request prior to entering into a contract)
• To provide the service you have requested and manage that arrangement (legal basis: performance of a contract with you)
• To send you marketing communications, such as newsletters or information about our services, where you have opted in to receive these (legal basis: your consent)

You are not under any statutory or contractual obligation to provide us with your data, but if you do not provide your email address or phone number, and details of the service you require, we may not be able to respond to your enquiry or deliver the service you have asked for.

We do not use your personal data for any automated decision-making or profiling.

5. Marketing

We will only send you marketing emails or texts if you have actively opted in to receive them. You can withdraw your consent and unsubscribe at any time by contacting us at mark.brown@theglassceilingbreakthrough.com or by using the unsubscribe link included in any marketing message. Withdrawing consent will not affect the lawfulness of anything we did with your data before you withdrew it.

6. Who we share your information with

At present, we handle your data directly and do not use a customer relationship management (CRM) system or share your data with any third-party marketing or sales platforms.

We do use third-party service providers to run our business, who may process limited personal data strictly on our behalf and under our instructions, including:

• Our email service provider (Titan), used to send and receive business email
• Our website hosting provider, used to operate theglassceilingbreakthrough.com

We do not sell, rent, or trade your personal data to any third party for their own marketing purposes. If we begin using a CRM, booking system, or other new third-party processor in future, we will update this policy accordingly.

7. International transfers

Some of the third-party service providers referred to above may store or process data on servers located outside the UK. Where this is the case, we take reasonable steps to ensure your data is protected to a standard consistent with UK data protection law, for example through the provider's own UK/EU adequacy arrangements or standard contractual clauses.

8. How long we keep your information

We only keep your personal data for as long as necessary to fulfil the purpose for which it was collected: for example, to respond to and resolve your enquiry, or for the duration of our service arrangement with you and a reasonable period afterwards in case of follow-up queries.

Once your data is no longer needed, or if you ask us to delete it, we will securely delete or anonymise it, unless we are required to retain it for longer to comply with a legal, accounting, or regulatory obligation.

9. Cookies and website analytics

Our website may use cookies or similar technologies, for example to help the site function correctly or to understand how visitors use it. Where we use any cookies that are not strictly necessary for the site to work (such as analytics or marketing cookies), we will ask for your consent via a cookie banner in line with the Privacy and Electronic Communications Regulations (PECR), and you will be able to manage your preferences at any time.

You can also control cookies through your browser settings, including blocking or deleting them, though this may affect how the website functions.

10. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure, including using secure, password-protected systems to store and access your data.

11. Your rights

Under UK GDPR, you have the right to:

• Be informed about how your data is used
• Access the personal data we hold about you
• Have inaccurate personal data corrected, or incomplete data completed
• Request erasure of your personal data in certain circumstances
• Restrict how we use your personal data in certain circumstances
• Receive a copy of your personal data in a portable format, where applicable
• Object to us processing your personal data in certain circumstances
• Withdraw your consent at any time, where we rely on consent to process your data

To exercise any of these rights, please contact us at mark.brown@theglassceilingbreakthrough.com. We will respond within one month, as required by law.

12. How to complain

If you have concerns about how we handle your personal data, please contact us first at mark.brown@theglassceilingbreakthrough.com so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.

13. Changes to this policy

We may update this privacy policy from time to time, for example if we start using new tools such as a CRM, or if our data practices otherwise change. Any updates will be posted on this page with a revised effective date.

14. Contact us

The Glass Ceiling Breakthrough (Mark Brown), sole trader
Email: mark.brown@theglassceilingbreakthrough.com
Website: theglassceilingbreakthrough.com